All prices quoted by our sales team are in US Dollars (USD). For your information, price will fluctuate with market conditions and currency exchange rates.
For stocked items, Prior can arrange the shipment within 48 hours after order confirmation. For products without stock, we usually ship within 12-15 working days after deposit received.
If a customer requires delivery sooner than 15 working days, please clearly state your required delivery date to our sales team. We will either accommodate your request or contact you to offer options such as express shipping. If we cannot meet your requirement, we will notify you and ask if you would like to cancel the order.
If a shipment appears damaged, it should be noted by the carrier on the carriers receipt. Inspect material immediately upon receiving before you sign for acceptance. Claims for concealed damage on shipments must be filed with the carrier. Please keep all packing materials, cartons, and/or pictures of the damaged shipment for your claim.
Minimum Order Amount
For our customers' convenience, Prior Plastic only requires a minimum order amount of $50.00 for customers in China. All other customers outside China shall be required a Minimum Order of $ 300.00 (USD).
We can ship the products both by air and by sea. It is suggested to proceed with CNF or CIF term because we have long-term cooperated forwarder who can provide better services and cheaper shipping costs.
Small Order Fee
For international orders, if the amount is below 1000.00USD, a Small Order Fee 25USD will be charged.
No returns will be accepted without prior authorization in the form of an "RMA" number obtained by calling our sales office. Any claims for shortage or breakage for any reason, must be made within 3 days from date of receipt. No specially-made, custom fabricated, non-"cataloged", special-ordered, or cut-to-size item may be returned. If the product has been altered by the customer in any way, it may not be returned. Cancellations must be made in writing via confirmed e-mail within 4 hours of order placement. A 25% Order Cancellation Fee may be charged. If Prior Plastic has already started any action associated with the order, Prior Plastic reserves the right to charge the customer for the full amount of the order.
Right of Refusal
Prior Plastic reserves the right to refuse any order for any reason. Prices may change without notice due to suddenly fluctuations in market conditions. In those cases, Prior Plastic may refuse an order, but will never charge any amount to you without agreement of both parties. Should a situation arise where we refuse an order for any reason, there shall be no financial recourse provided to the customer.
Prior Plastic reserves the right to add compounding interest charges to any invoice exceeding the stated payment terms. Interest added to past due accounts shall be calculated at a rate of 1.5% per month. Partial months may be calculated at an amortized daily rate equivalent to the monthly rate.
Please send your detailed requests for quotes and orders via e-mail (instead of faxing) to: firstname.lastname@example.org. Prior Plastic accepts wire transfers directly to our bank account. Please send email to email@example.com for bank account information (Bank Name), and ABA#. Kindly indicate your PO number or PI number during the payment process. All orders are subject to review and approval by Prior Plastic.
We typically ship international shipments via DHL,FedEx,UPS or TNT. All international shipments are sent freight & duties collect on the customer account number. Prior Plastic takes no responsibility for duties, tariffs or other related charges. Prices quoted for freight do not include duties and taxes.
Please advise the name and contact information of the freight company you would like us to ship your order, and if billing is directly to your company, we will need your billing account number to charge the freight. Otherwise, shipping costs will need to be wired to Prior Plastic in advance.
Prior Plastic Export Compliance
All sales, service, shipping, accounting and other personnel that may be involved in export shall be familiar with and review regularly all rules and regulations to ensure compliance with government regulations. Particular attention should be taken when releasing technical information to foreign nationals, whether abroad or in China, in electronic transmission of data/software and when hand carrying exports.
In particular, no transaction can be made when dealing with individuals, companies and countries involved with the proliferation of nuclear missile and chemical/biological related processes and/or weapons without a license from the Department of Commerce.
It is the nature of our business that we must post such Disclaimer notices, however; please understand that Prior Plastic will support its customers and accommodate you in any situation where you are dissatisfied with our products or services.
Please do not hesitate to call us and discuss any situation for which you have not received proper service or have difficulty with products that we have sold to you. If you would prefer to write e-mail to us, please send to firstname.lastname@example.org you will receive a response at soonest time.